shipping policy
Ready-to-Ship Shipping Policy
At Jewelryours, we are committed to providing a seamless and efficient shipping experience for all ready-to-ship items. Here’s everything you need to know about shipping costs and timelines for customers in the United States and Europe:
Shipping Rates
United States:
Orders over $200: Free shipping
Orders up to $79: Shipping fee of $6.99
Orders between $79 and $200: Shipping fee of $9.99
Europe (converted to Euros):
Orders over €180: Free shipping
Orders up to €70: Shipping fee of €6.50
Orders between €70 and €180: Shipping fee of €9.00
VAT Information: Prices displayed for European customers do not include VAT. Applicable VAT will be automatically calculated and added at checkout, based on your country, for full transparency.
Dispatch Times
24-Hour Dispatch: Once your order and payment are confirmed, all in-stock items will be shipped within 24 hours to ensure prompt delivery.
Estimated Delivery Times
United States:
Standard Shipping: Estimated delivery within 5-14 business days
Expedited Shipping: Estimated delivery within 3-7 business days
Europe:
Standard Shipping: Estimated delivery within 5-14 business days
Expedited Shipping: Estimated delivery within 3-7 business days
Please note that delivery times are estimated and may be affected by customs processing or holiday schedules.
Shipping Methods
We partner with trusted global carriers like DHL, FedEx, UPS, and EMS to ensure secure and reliable shipping. You can choose the shipping method that best suits your needs, or our team can recommend the most efficient option for your location.
Order Tracking
Once your order is shipped, you’ll receive a confirmation email with a tracking number. This allows you to monitor your package in real time, keeping the delivery process transparent and in your control.
Damages or Losses
In the unlikely event of any damage or loss during shipping, please contact our Customer Support team within 48 hours of receiving your package. We will assist in coordinating with the carrier and provide a suitable compensation plan to protect your interests.
OEM Shipping Policy
At Jewelryours, we are dedicated to providing secure, efficient, and professional shipping services for OEM custom orders. Below is a detailed overview of our OEM shipping policy:
1. Shipping Schedule
Custom Orders: Shipping timelines for OEM orders depend on the specific requirements and production schedule of each order. For precise delivery estimates, please consult your dedicated OEM account manager, who will keep you informed of production progress and shipping arrangements.
2. Shipping Methods
We work with trusted global logistics partners, including DHL, FedEx, UPS, and EMS, to ensure secure and reliable shipping for OEM orders. Based on your needs, order volume, and destination, we’ll recommend the most suitable shipping method.
3. Estimated Delivery Times
United States:
Standard Shipping: Estimated delivery within 5-10 business days
Expedited Shipping: Estimated delivery within 2-5 business days
Europe:
Standard Shipping: Estimated delivery within 5-10 business days
Expedited Shipping: Estimated delivery within 2-5 business days
Please note that these delivery times are estimates and may be impacted by customs clearance, local policies, or holiday schedules.
4. Shipping Costs
Shipping costs are calculated based on the weight, volume, and destination of your order. Detailed shipping costs will be provided at the time of order confirmation.
5. Tracking Services
Once your OEM order has shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor your package in real time, ensuring full transparency throughout the shipping process.
6. Customs and Import Taxes
Please note that some countries or regions may impose customs fees or import taxes on international shipments. These costs are the responsibility of the recipient. We recommend that you familiarize yourself with your country’s import regulations to ensure smooth customs clearance.
7. Handling Damage or Loss
If your product is damaged or lost during transit, please contact our Customer Support team within 48 hours of receiving the package. We will actively coordinate with the logistics provider and provide an appropriate compensation plan to protect your interests.
At Jewelryours, we are committed to providing an exceptional shipping experience for our customers. For any questions or special requirements, please do not hesitate to contact our Customer Service team—we’re here to assist you every step of the way.
