Return, Exchange, and Refund Policy

Return, Exchange, and Refund Policy

At Jewelryours, we prioritize quality and customer satisfaction. Our return, exchange, and refund policy ensures a smooth, hassle-free experience in the rare event you are not fully satisfied with your purchase.

1. Return Policy

Eligibility: Items are eligible for return within 30 days of receiving your order. To qualify, items must be unused, in their original packaging, and in resalable condition.

Process: To initiate a return, please contact our Customer Support team with your order number and reason for return. We will provide instructions and a return authorization code.

Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure safe return.

2. Exchange Policy

Eligibility: Exchanges are available for items that are defective, damaged, or incorrect upon arrival. Please notify us within 7 days of receiving your order to arrange an exchange.

Process: Contact Customer Support with details of the issue, and our team will arrange a prompt exchange for the same item or a similar one if the original is unavailable.

Shipping Costs: For exchanges due to defects or incorrect items, Jewelryours will cover the shipping costs.

3. Refund Policy

Eligibility: Refunds are issued once returned items pass inspection and meet our return criteria. Refunds are processed to the original payment method.

Processing Time: Once the returned item is received and inspected, refunds will be processed within 7-10 business days.

Partial Refunds: In cases where items are not returned in their original condition, a partial refund may be issued.

4. Non-Returnable Items

Custom-made or personalized items are not eligible for returns or exchanges unless they are defective or damaged upon arrival.

For any questions about our return, exchange, or refund policies, please feel free to reach out to our Customer Support team. We’re here to ensure you have a satisfying experience with Jewelryours.