Returns

I received my order but one of the items is defective or incorrect. What should I do?

If the item you received is damaged, defective, or not what you ordered, please get in touch with us through one of the following channels. We’ll help you resolve the issue as soon as possible:

To help us process your request efficiently, please include a brief description and clear photos of the item(s) in your message.

You will receive a response from our team within 3–4 business days.

Once the issue has been reviewed, we will send further instructions by email.

If the issue is confirmed to be a quality defect or a delivery error, return shipping costs will be covered, and the item can be returned as instructed.

In some cases, a return may not be necessary. A refund will be issued directly to your original payment method.

If the return is due to personal preference (e.g. the item isn’t as expected), return shipping will be at your own expense.

Return Guidelines

  1. Please submit your return request within 30 days of receiving your order. We recommend checking all items promptly upon delivery.
  2. Items should be returned in their original, unused condition and in the original packaging.
  3. If the item does not meet the return criteria, it may be sent back to you at your own cost.
  4. Once we receive the returned item, any applicable refund (including return shipping, if covered) will be processed within 7 business days.
  5. If no return is required, the refund will be issued promptly.
  6. We do not charge any restocking fees for returned items.
  7. All returns must be sent by mail. We do not offer in-store or drop-off returns.
  8. If eligible, a prepaid return label may be included in your original package or sent via email. Otherwise, customers are responsible for return shipping.

I received my order but one of the items is missing. What should I do?

I received my order but one of the items is missing. What should I do?

If an item is missing from your order, please contact us through one of the following channels:

To help us resolve the issue efficiently, please include the following information in your message:

  • Your order number
  • The name or SKU of the missing item
  • A photo of the package and its contents, if available

You will receive a response from our team within 3–4 business days.

Once the issue has been confirmed, we will arrange a replacement or refund, depending on the availability of the item and the specific circumstances.

In some cases, a return may not be necessary and the refund will be processed directly to your original payment method.

Any applicable refund will be completed within 7 business days after confirmation.

Can I exchange goods?

We currently do not offer exchanges.

If you need a different item, please return the original product within 30 days of receipt. Once the return is processed, a refund will be issued to your original payment method.

You can then place a new order for the item you need.